You may place an order either through the Hydro Garden Center Online Store, by phone, fax, email, or by regular mail.
Important Information Regarding Shipping & Transit Times:
Fed Ex and UPS pick up and deliver packages Monday thru Friday only (Tuesday thru Saturday for Fed Ex Home Delivery); USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Pacific Standard time, we will process and pack your order immediately, but Fed Ex/UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 1-800-277-1322. Even better, you can go to www.fedex.com or www.ups.com and click on the "transit" button or go to www.usps.com to get the answers quickly.
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
You may choose to have your order shipped by Fed Ex, UPS or by the U.S. Postal Service *(delivery restrictions apply). Our shopping cart is linked directly with these three services and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 2100 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.
Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!
Our Online Store offers the following shipping services:
Fed Ex:
Home Delivery (U.S. Only)
Ground (U.S. Only)
Express Saver (U.S. Only)
2Day (U.S. Only)
Standard Overnight (U.S. Only)
Priority Overnight (U.S. Only)
International Ground (Canada & Puerto Rico only)
International Economy (Any Non-U.S. Address)
International Priority (Any Non-U.S. Address)
UPS:
Ground (U.S. Only)
Next Day Air (U.S. Only)
Next Day Air Saver (U.S. Only)
Next Day Air Early AM (U.S. Only)
2nd Day Air (U.S. Only)
2nd Day Air AM (U.S. Only)
3 Day Select (U.S. Only)
Canada Standard (Canada Only)
Worldwide Expedited (Most Non-U.S. Address: delivery time 3-5 days)
Worldwide Express Saver (Most Non-U.S. Address: delivery time 1-3 days)
US Postal Service:
Priority Mail (USA, FPO, APO & Territories)
*HGC only delivers packages via USPS if the destination address is a PO Box or FPO/APO address only. If you select this delivery method during checkout and your address does not meet this requirement, your order will be modified to ship via FedEx Ground and your cost of shipping will change. Because we believe in communicating these changes with you, your order will be delayed until you acknowledge the new shipping method and appropriate pricing. HGC has otherwise eliminated this delivery method because the US Post Office does not offer in-transit tracking, estimated delivery dates and reasonable turn around on lost or damaged packages and we are committed to providing our customers with the highest level of service.
Policies, item availability, and prices are subject to change without notice. We are not responsible for any typographical errors in this website.
To place an order by phone: Simply call the order desk direct at 1-800-277-1322.
To place an order by fax: The easiest way to do this is to use the online shopping system to prepare the order. After you complete your order you will have the opportunity to print a copy of the Sales Order (a copy of the order will also be emailed to you). Simply print the page out and fax it to 585-254-1975. You may then call the order desk at 1-800-277-1322 to confirm that the Online Shopping System has calculated the correct shipping before you send us the payment. You may also indicate on the fax if you would like us to contact you instead.
To place and order by email: info@hydrogc.com
To mail us your order:
Hydro Garden Center
1069B Lyell Ave.
Rochester NY 14606 U.S.A.
INTERNATIONAL CUSTOMERS: Shipping charges estimated online represent carrier charges only. Additional fees (customs, duties and brokerage fees) will be due upon receipt of your shipment as assessed by your country’s governing policies. This is common for carriers such as Fed Ex, UPS, USPS, and their competitors.
Hydro Garden Center, Inc. is located in the United States. Any customer ordering goods to be shipped to another country is considered an Importer, and as such should research these charges. Your total cost represented during checkout does not account for the fees your country may charge you for receiving goods from HGC.